In the last weeks we had some issue with the Shard wallet and at the end we found the problem. It was a corrupted wallet.dat file and we had to change/update the file. Due this change we´re forced to change all the deposit address for all our users.
The next time you want to deposit Shard, please make sure you use the correct deposit address because we´re not able to access your previous address anymore. Help us share it please.